Frequently Asked Questions (FAQ’s)
Welcome to the Transafrica Medical Supplies Ltd Help Center. Here you can find answers about medical equipment quotations, warranties, technical support, delivery, procurement and other services we provide to healthcare facilities across Kenya and East Africa.
We work with healthcare facilities, ministries of health, NGOs and other institutions that require genuine medical and dental equipment from established international brands. In addition, our FAQ section provides practical information to help you understand our products, procurement process, technical support and regional delivery services.
For immediate project tenders or custom bulk orders, please contact our regional sales office directly via
See below all Frequently Asked Questions
- Orders & Procurement
- Authenticity & Partnerships
- Warranty & Technical Support
- Regional Shipping & Regulatory
Click "Shop Now" on any product, or email your order directly to our sales team on orders@transafricamedical.co.ke.
No we don't. You can order a single item of any product category. However, low value orders may not qualify for free delivery.
We maintain a robust regional inventory, but specialized or bulk equipment may require factory-direct ordering.
Yes for delivery within Nairobi. Upcountry and cross border shipments are at a fee.
No you don't. However clients with active accounts enjoy many benefits including generous credit terms and periods.
As an authorized distributor, we link you to official manufacturer portals to guarantee access to the most accurate, up-to-date technical specifications and regulatory manuals.
Yes, we source 100% of our inventory directly from verified global manufacturers and authorized brand partners.
Yes, all biomedical equipment comes with a standard manufacturer's warranty covering parts and factory defects. Warranty period can be extended at a fee.
Yes, our certified and factory-trained biomedical engineers provide full installation, routine maintenance, and calibration support for all equipment we supply.
We provide cross-border distribution and logistics to Uganda, Tanzania, Rwanda, Burundi, Somalia, Sudan, and the DRC.
Our logistics team works with clients and partner freight companies to ensure international shipments comply with the regulatory standards of each destination country.
X-stock items ship within 24 hours to nearby countries; cross-border delivery and customs timings however depend on the destination.